Refund Policy

Last updated: 01.04.2023

Please read this policy carefully before placing an order — by completing a purchase, you acknowledge and accept these terms.

1. General Policy
All sales are final. Account balance top-ups and completed orders are non-refundable, except in the specific cases outlined below.

2. Non-Refundable Circumstances

• Changes made by social media platforms (e.g., algorithm updates, policy changes) that affect delivered engagement are not eligible for refund, as these are outside our control.
• Orders that have already started or completed processing cannot be cancelled or refunded.
• Incorrect order details submitted by the user (wrong username, link, or quantity) are the user's responsibility.

3. Private or Restricted Accounts
Orders placed for private, restricted, or inaccessible accounts/profiles are not eligible for a refund. Please ensure your account or content is publicly accessible before placing an order.

4. Duplicate or Overlapping Orders
Do not place multiple simultaneous orders for the same link or profile across different services or panels. Overlapping orders can cause inaccurate delivery counts, and such orders will not be eligible for a refund.

5. Eligible Refund Cases

• If an order fails to start or complete due to a system or provider-side issue, the amount will be refunded to your account balance or the order will be completed through an alternative method.
• Refunds are issued only to the original account balance, not to external payment methods, unless required by law.

6. Refill Guarantee
Where applicable, eligible services include a refill guarantee. If a delivered order drops below the guaranteed amount within the specified refill period, we will refill it at no additional cost. This does not constitute a monetary refund.

7. Chargebacks and Payment Disputes
By completing a payment, you agree not to file a dispute or chargeback with your payment provider. Any chargeback filed after a deposit will result in immediate account suspension, forfeiture of remaining balance, and may result in previously delivered services being reversed where technically possible. Accounts engaged in chargeback fraud will be permanently banned, with no exceptions.

8. Reporting Issues
Any order-related issue must be reported through official support channels (live chat, ticket system, or Telegram support) within a reasonable time after the order status is marked complete. Reports made through unofficial channels may not be processed.

9. Fraudulent Activity
Orders placed using stolen payment methods or fraudulent means will be cancelled, and the associated account may be permanently suspended without refund.